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VP, Loan Administration in Plymouth Meeting, PA (14610)

Job DescriptionJob Attributes+

  • Job ID


  • Job Category


  • Business Unit

    Commercial Real Estate

  • Job Location

    US - PA - Plymouth Meeting


SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.

At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team!
Position Overview:
This position provides the supervision, direction, guidance, and support to a team of Loan Servicing professionals in the administration of a diverse portfolio of commercial real estate ("CRE") loan and debt financings including construction/renovation loans, syndications, CMBS, secured and unsecured debt transactions, multi-currency, and project financings. This role directly manages borrower billing activities, ARM/Receivable maintenance processes and Modifications. The primary focus for the role is to optimize efficiency and quality to increase overall productivity. This role requires significance experience successfully managing multiple loan administration functions, redesigning processes, and optimizing workflow using process improvement methodologies consistent with generally accepted loan servicing practices.

Essential Job Functions:
  • Determine best practices for areas/processes that impact accuracy and timeliness of billing.
  • Coordinate with various departments for a wing-to-wing approach from setup and throughout life cycle of a loan ensuring billing reflects accurate information.
  • Perform root cause analysis on exceptions that cause the need for re-billing.
  • Collaborate with stakeholders to ensure lender, borrower and company requirements are being met gaining insight into their workflows, requirements, and pain points.
  • Use tools (i.e. skills assessments, audits, productivity reports) to measure technical skills and performance within your team where applicable.
  • Process engineering and improvement of all areas related to Borrower billing, ARM/Receivable maintenance, modification and extension processing and Quality Control.
  • Gather and analyze data related to process performance, using tools such as process maps, flowcharts, and key performance indicators (KPIs).
  • Ensure process documentation is comprehensive including standard operating procedures (SOPs) and job aids.
  • Serve as a subject matter expert (SME) for loan document interpretation and validation of loan terms input into the servicing system by the Loan Onboarding team.
  • Support activities related to internal audit and testing. Responsibilities include the monitoring and clearance of identified exceptions.
  • Other activities as may be assigned by your manager
Qualifications/ Requirements:
  • Bachelor's Degree; Preferred field of study in Real Estate, Finance/Accounting, Business or equivalent combination of education and experience
  • Minimum of 8+ years of industry and/or relevant experience, typically with 2+ years in an AVP level role or external equivalent.
  • Minimum 8+ years of management experience in Commercial Real Estate, Loan Servicing/Administration field strongly preferred
  • Proven record of success with process improvement methodologies (e.g., Lean Six Sigma)
  • Strong analytical skills. The ability to create and monitor KPIs
  • High comfort level with use of various industry related software systems
  • Strong Excel skills
  • Strong communication skills (written and oral)
  • Strong analytical abilities, good judgment, strategic and process thinking
  • Detail oriented
  • High degree of professionalism
  • Ability to work as a team player
  • Pro-active approach to problem recognition and resolution
Special Requirements:
  • The employee may be required to report to a different local office as a normal, contemplated, and mandated incident of their employment
Working Conditions:
  • Office environment with frequent computer, mouse, keyboard use
  • Alternating between sitting or standing as needed
  • Hearing, talking, reaching, grasping

Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings.

SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
Job Location: Atlanta, GA, USA; Houston, TX, USA; Overland Park, KS, USA; Plymouth Meeting, PA, USA
Country: USA
The annual full time base salary range for this role is ($90,000 - $150,000). Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies.  All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans.

Our Benefits

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Powerful futures

- Annual compensation reviews
- Retirement benefits
- Education allowance program
- Matching gifts program
- Employee referral bonus programs
- Other region-specific incentives

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Powerful peace of mind

- Competitive vacation policies, holidays & other paid leaves
- Family-friendly leave policies, including maternity, - paternity & other family situations
- Employee wellness platform
- Employee assistance program
- Employee discount program
- Commuter benefits & travel assistance
- Volunteer program

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Powerful health

- Robust medical & other insurance plans
- Personal & family wellness benefits
- Savings programs & discounts for health expenses
- Disability, accident & life insurance

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What it’s like to

Be part of the Commercial Real Estate team

Working alongside top talent in the commercial real estate industry, you’ll help guide leading organizations through the entire commercial real estate lifecycle, from originations and secondary market activity to valuations, loan servicing and asset management.

SitucAMC Team Member Working
Part of a global team

Our US offices

Whether you’re working in one of our Real Estate businesses, or in Technology or a Corporate function, you’ll have plentiful learning opportunities and be greeted by a team who values your contribution. And, when it comes to benefits, you can expect above-and-beyond offerings supporting your emotional, physical and financial wellness.
Plymouth Meeting, PA
VP, Loan Administration

“I look forward to team meetings, training, development and coaching opportunities. It gives me the interaction with people that I need and appreciate. The more I learn, the more I feel like I can grow with the company. I enjoy coaching others, sharing knowledge gained and finding ways to make our job more efficient.”

Cindy Buchanan

QC Specialist II

“You must treat each client like they are your only client. We put customer service at the forefront of our service offering.”

John Wadle

Director of Servicing Quality Control

“I’m grateful for my ability to adapt because the industry is very fast-paced and always changing. I get put on special projects all the time, which I really like, because it expands my skillset and range of experience. But you need to be able to roll with the punches and stay light on your feet. I’ve done everything from appraisals to modifications to reverse mortgages, which is great, because I’ve always been able to adapt and learn quickly.”

Jon Addison

Senior Analyst


Who we are

SitusAMC is a leading independent provider of technology, strategic outsourcing, talent and advisory solutions to the commercial and residential real estate finance industries. We help clients identify and capture opportunities in their real estate businesses through industry-leading services and innovative technologies that drive operational efficiency, increase business effectiveness, and improve market agility across the entire lifecycle of their global real estate activity.

Working among the best talent in real estate, you’ll be a part of some of the most relevant things happening in the industry and engage in interesting and exciting work. You’ll be embraced by a culture that celebrates innovative thinking and empowers you to get the job done. Come join us in Powering Opportunity for those we proudly serve.

Years of delivering results
Global Offices
Plymouth Meeting, PA
VP, Loan Administration