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Associate, Insurance Operations in Atlanta, GA (14562)

Job DescriptionJob Attributes+

  • Job ID


  • Job Category

    Asset Management - Other

  • Business Unit

    Commercial Real Estate

  • Job Location

    US - GA - Atlanta


SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.

At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team!
This role must complete complex, multifaceted assignments necessary for the proper servicing of our client’s portfolios of commercial real estate loans and is responsible for producing concurrent professional product deliverables in a consistent and timely fashion with limited management support. Also responsible for mentoring junior staff.

Essential Job Functions:
  • Approve system generated reporting, queries and related client deliverables for compliance, adherence, accuracy as determined by supporting information.
  • Manage communication (both oral and written) with various internal and external clients, insurance agents/brokers regarding various questions (both routine and exceptions) related to the proper servicing of the client’s CRE loans.
  • Independently proof transactions (both cash and non-cash) for premium processing in adherence with loan terms, servicing agreements and established servicing standards.
  • Ensure adherence to internal policies, quality standards, and management direction while meeting contractual deliverables to clients and other external parties.
  • Generate (or oversee and supervise the generation of) source data (including the posting of transactions) within the servicing system assuring an accurate, current representation of the borrower’s outstanding obligations to the lender are reflected within the servicing system.
  • Summarize research, as needed, to comprehensively respond to inquiries from borrowers, lenders, audit, rating agency and other authorized stakeholders.
  • Design and build spreadsheet templates and/or financial models, including the coding of interrelated excel formulas, data tables and macros, to analyze the insurance exceptions, coverages and/or premiums.
  • Ensure compliance against servicing standards, internal policies, and abstracted key dates, terms/requirements from various loan and servicing documents, while identifying and addressing those provisions that warrant exception processing.
  • Demonstrate teamwork by maintaining a professional attitude, proactively assisting coworkers, as well as with special projects, and working overtime, when necessary, to meet client deadlines.
  • Recommend process rationalization and efficiency initiatives affiliated with job responsibilities.
  • Assist in compiling various internal reports and assist the asset managers and the portfolio management team with reporting to the client.
  • Candidate will be assigned responsibilities with a specialized team within servicing focusing on (but not limited to) insurance administration.
  • Such other activities as may be assigned by your manager.
Qualifications/ Requirements:
  • Associates degree in accounting, finance, real estate, business, or equivalent level of education and experience.
  • Practiced in learning new tasks and achieving goals while demonstrating profession behaviors.
  • Some leadership experience with small groups or peers is preferable.
  • Demonstrate the ability to identify a potential problem or issue and take appropriate proactive action.
  • Experience with excel, able to utilize multiple formulas and macros.
  • Excellent written, verbal and electronic communication skills.
  • Ability to work in a team environment, yet, express independent thought, with a consistent quality work product being produced.
  • Ability to manage multiple priorities and meet multiple deadlines with minimum supervision.
Special Requirements:
  • The employee may be required to report to a different local office as a normal, contemplated, and mandated incident of their employment.
  • Responsibilities occasionally may require an adjusted work schedule, working more than a traditional 8hour day, and working evening/weekend hours to meet deadlines.
  • Some periodic travel (overnight stays) may be required, with subsequent reimbursements of expenses.
Working Conditions:
  • Office environment with frequent computer, mouse, keyboard use
  • Alternating between sitting or standing as needed
  • Hearing, talking, reaching, grasping

Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings.

SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
Job Location: Atlanta, GA, USA; Houston, TX, USA; Overland Park, KS, USA; Plymouth Meeting, PA, USA
Country: USA
The annual full time base salary range for this role is ($50,000 - $85,000). Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies.  All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans.

Our Benefits

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Powerful futures

- Annual compensation reviews
- Retirement benefits
- Education allowance program
- Matching gifts program
- Employee referral bonus programs
- Other region-specific incentives

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Powerful peace of mind

- Competitive vacation policies, holidays & other paid leaves
- Family-friendly leave policies, including maternity, - paternity & other family situations
- Employee wellness platform
- Employee assistance program
- Employee discount program
- Commuter benefits & travel assistance
- Volunteer program

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Powerful health

- Robust medical & other insurance plans
- Personal & family wellness benefits
- Savings programs & discounts for health expenses
- Disability, accident & life insurance

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What it’s like to

Be part of the Commercial Real Estate team

Working alongside top talent in the commercial real estate industry, you’ll help guide leading organizations through the entire commercial real estate lifecycle, from originations and secondary market activity to valuations, loan servicing and asset management.

SitucAMC Team Member Working
Part of a global team

Our US offices

Whether you’re working in one of our Real Estate businesses, or in Technology or a Corporate function, you’ll have plentiful learning opportunities and be greeted by a team who values your contribution. And, when it comes to benefits, you can expect above-and-beyond offerings supporting your emotional, physical and financial wellness.
Atlanta, GA
Associate, Insurance Operations

“I look forward to team meetings, training, development and coaching opportunities. It gives me the interaction with people that I need and appreciate. The more I learn, the more I feel like I can grow with the company. I enjoy coaching others, sharing knowledge gained and finding ways to make our job more efficient.”

Cindy Buchanan

QC Specialist II

“You must treat each client like they are your only client. We put customer service at the forefront of our service offering.”

John Wadle

Director of Servicing Quality Control

“I’m grateful for my ability to adapt because the industry is very fast-paced and always changing. I get put on special projects all the time, which I really like, because it expands my skillset and range of experience. But you need to be able to roll with the punches and stay light on your feet. I’ve done everything from appraisals to modifications to reverse mortgages, which is great, because I’ve always been able to adapt and learn quickly.”

Jon Addison

Senior Analyst


Who we are

SitusAMC is a leading independent provider of technology, strategic outsourcing, talent and advisory solutions to the commercial and residential real estate finance industries. We help clients identify and capture opportunities in their real estate businesses through industry-leading services and innovative technologies that drive operational efficiency, increase business effectiveness, and improve market agility across the entire lifecycle of their global real estate activity.

Working among the best talent in real estate, you’ll be a part of some of the most relevant things happening in the industry and engage in interesting and exciting work. You’ll be embraced by a culture that celebrates innovative thinking and empowers you to get the job done. Come join us in Powering Opportunity for those we proudly serve.

Years of delivering results
Global Offices
Atlanta, GA
Associate, Insurance Operations