Press ENTER to learn more about SitusAMC Press ENTER to search jobs

Technical Support Specialist, IT Infrastructure in IN - Telangana - Hyderabad (JR01161)

Job DescriptionJob Attributes+

  • Job ID

    JR01161

  • Job Category

    Technology

  • Business Unit

    Unspecified

  • Job Location

    IN - Telangana - Hyderabad

Overview

SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.

At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team!

Essential Job Functions:

  • First call resolution (FCR) is a critical part of the job role
  • Understanding of ITIL framework which includes incident, service request, queries and problem management are very critical
  • Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
  • Provides hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users
  • Responsible for the technology infrastructure of the organization which provides IT services such as personal computer, network and servers, Physical & virtual architecture, WIFI, CCTVs, storage, email and Internet access, mobile personal devices connectivity, telephony, data integrity including backups, helpdesk to support the business in meeting its objectives
  • Deep knowledge on infrastructure technologies with hands on skills including technologies related to Microsoft Windows, Office365, Microsoft Share point, IP Telephony, Collaboration tools, etc.
  • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's
  • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
  • Escalate complex problem to appropriate support specialists
  • Troubleshoot client software and basic network connectivity problems
  • Identify, evaluate, and prioritize customer problems and complaints
  • Participate in on-going training and departmental development
  • Routine maintenance updates with other IT staff and business units

Qualifications/ Requirements:

  • Graduate in any discipline with hardware and networking certification
  • Disciplined, systematic problem-solving skills required
  • Preferred ITIL certified (Foundation)
  • Hands-on work experience with the following:
  • Windows Operating systems
  • Servers: Windows 2000, Windows 2003, Windows 2008,
  • Knowledge of Active Directory, Exchange 2003/2007
  • Remote desktop connectivity applications knowledge
  • MS Office Suite (O365): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
  • Internet browsers (e.g., Explorer, Chrome, Firefox)
  • VPN and remote dial-in users
  • Support for laptop, desktops, and printers
  • Others: Adobe Acrobat and other common desktop applications like WinZip, etc.
  • Excellent communication and conversation skills (Verbal and Written)
  • Good documentation skills
  • Able to handle unforeseen situations
  • Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone
  • Personal dedication to providing high quality, superior service at all times.
  • Ability to finish what is started is a must
  • Ability to integrate as a cross-functional team player in a fast-paced environment where all information is shared
  • Ability to learn new information quickly and the willingness to do so at all times.
  • Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via pager during the week
  • Customer Focus
  • Teamwork
  • Technical Expertise
  • Interpersonal Effectiveness

Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

The annual full time base salary range for this role is

₹1.00 - ₹1.00

Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval.

 

SitusAMC offers a comprehensive and competitive benefits plan.

 

SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

 

SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

Our Benefits

Icon representing the concept of powerful futures

Powerful futures

- Annual compensation reviews
- Retirement benefits
- Education allowance program
- Matching gifts program
- Employee referral bonus programs
- Other region-specific incentives

Learn More
Icon representing the concept of peace of mind

Powerful peace of mind

- Competitive vacation policies, holidays & other paid leaves
- Family-friendly leave policies, including maternity, - paternity & other family situations
- Employee wellness platform
- Employee assistance program
- Employee discount program
- Commuter benefits & travel assistance
- Volunteer program

Learn More
Icon representing the concept of strong health

Powerful health

- Robust medical & other insurance plans
- Personal & family wellness benefits
- Savings programs & discounts for health expenses
- Disability, accident & life insurance

Learn More
What it’s like to

Be Part of the Corporate team

You’ll work alongside top talent seekers, engagement drivers, problem solvers and strategic thinkers, working together to power opportunity for everyone we proudly serve. Many join us from outside the real estate and technology space, adding diversity of experience and fresh perspectives which make us, as an organization, a more powerful engine of innovative thinking and creative solutioning.

SitucAMC Team Member Working
Part of a global team

Our India offices

The breadth of our platform, coupled with a management team who is always on the lookout for those who go above and beyond, puts you in the unique position to gain exposure to a wide range of work varying in size and complexity, and develop deep expertise which can be leveraged across varied disciplines of real estate lending and investing.
IN - Telangana - Hyderabad
Technical Support Specialist, IT Infrastructure

“I look forward to team meetings, training, development and coaching opportunities. It gives me the interaction with people that I need and appreciate. The more I learn, the more I feel like I can grow with the company. I enjoy coaching others, sharing knowledge gained and finding ways to make our job more efficient.”

Cindy Buchanan

QC Specialist II

“You must treat each client like they are your only client. We put customer service at the forefront of our service offering.”

John Wadle

Director of Servicing Quality Control

“I’m grateful for my ability to adapt because the industry is very fast-paced and always changing. I get put on special projects all the time, which I really like, because it expands my skillset and range of experience. But you need to be able to roll with the punches and stay light on your feet. I’ve done everything from appraisals to modifications to reverse mortgages, which is great, because I’ve always been able to adapt and learn quickly.”

Jon Addison

Senior Analyst

SitusAMC

Who we are

SitusAMC is a leading independent provider of technology, strategic outsourcing, talent and advisory solutions to the commercial and residential real estate finance industries. We help clients identify and capture opportunities in their real estate businesses through industry-leading services and innovative technologies that drive operational efficiency, increase business effectiveness, and improve market agility across the entire lifecycle of their global real estate activity.

Working among the best talent in real estate, you’ll be a part of some of the most relevant things happening in the industry and engage in interesting and exciting work. You’ll be embraced by a culture that celebrates innovative thinking and empowers you to get the job done. Come join us in Powering Opportunity for those we proudly serve.

30+
Years of delivering results
5000+
Professionals
600+
Technologists
25+
Global Offices
1500+
Clients
IN - Telangana - Hyderabad
Technical Support Specialist, IT Infrastructure