Technical Product Support - Remote US in US - Remote (JR02197)
Job Attributes
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Req ID
JR02197
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Job Category
Technology
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Career Area
Technology
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Job Type
Full time
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Job Location
US - Remote
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Type
Remote
Job DescriptionJob Attributes+
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Job ID
JR02197
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Job Category
Technology
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Business Unit
Unspecified
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Job Location
US - Remote
Overview
SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.
At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team!
This position acts as a liaison between SitusAMC and SitusAMC’s clients to facilitate the delivery and implementation of SitusAMC software and configuration into client production environments. Receives, validates, and routes software defects internally for resolution. Provides training to both clients and internal team members.Essential Job Functions:
- Acts within alignment of security roles.
- Specifications (Findings, Extensions, Enhancements), Documentation (User Guides, Release Notes, Configurations)
- Client Admin, Client End-User, and Internal trainings, performs both on-site and utilizing VSD (Virtual Service Delivery)
- Upgrade Features, Enhancements, Issue Reviews, and Custom Configuration demonstrations
- Application Configuration, Setup, and Installation
- Application Knowledge: SitusAMC Application knowledge and understanding of Business Concepts,
- Experience with reading XML’s (Extensible Markup Language) preferred
- Testing of SitusAMC Applications for Project and Support-related activities
- Finding’s validation, internal and external
- Specification and requirements analysis
- Such other activities as may be assigned by your manager
Qualifications/ Requirements:
- 2-4 years of industry and/or relevant experience, typically at an Analyst level role or external equivalent.
- Associate degree or equivalent from two-year college or technical school and one-year related experience and/or training; or equivalent combination of education and experience
- Knowledge of: Internet browser software, and Microsoft Office suite.
- Demonstrates required skills; adapts to new technologies; uses technology to increase productivity; keeps technical skills up to date
- Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps up to date on current developments
- Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; works well in group problem solving situations
- Establishes and maintains effective relations; exhibits tact and consideration; helps and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts
- Manages difficult customer situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments
- Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values
- Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events
- Is consistently at work and on schedule; arrives at meetings and appointments on time
- Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to additional hours of work on occasion when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan; requires minimal supervision
- Volunteers readily; undertakes self-development activities; takes independent actions; asks for and offers help when needed
- Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality
#LI-ASI #LI-REMOTE
Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
The annual full time base salary range for this role is
$70,000.00 - $90,000.00Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans.
Pay Transparency Nondiscrimination Provision
SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Our Benefits
Powerful futures
- Annual compensation reviews
- Retirement benefits
- Education allowance program
- Matching gifts program
- Employee referral bonus programs
- Other region-specific incentives
Powerful peace of mind
- Competitive vacation policies, holidays & other paid leaves
- Family-friendly leave policies, including maternity, - paternity & other family situations
- Employee wellness platform
- Employee assistance program
- Employee discount program
- Commuter benefits & travel assistance
- Volunteer program
Powerful health
- Robust medical & other insurance plans
- Personal & family wellness benefits
- Savings programs & discounts for health expenses
- Disability, accident & life insurance
What it’s like to
Be Part of the Technology team
United by a shared vision to transform the real estate industry, we are pioneering innovative technologies that are changing the way the industry operates. This is being led by our team of expert developers, product owners and project managers, business analysts, UX/UI leads and others are creating and delivering technologies that serve as the backbone of our clients’ operations, and our own.
Part of a global team
Our US offices
Whether you’re working in one of our Real Estate businesses, or in Technology or a Corporate function, you’ll have plentiful learning opportunities and be greeted by a team who values your contribution. And, when it comes to benefits, you can expect above-and-beyond offerings supporting your emotional, physical and financial wellness.
US - Remote
Technical Product Support - Remote US
SitusAMC
Who we are
SitusAMC is a leading independent provider of technology, strategic outsourcing, talent and advisory solutions to the commercial and residential real estate finance industries. We help clients identify and capture opportunities in their real estate businesses through industry-leading services and innovative technologies that drive operational efficiency, increase business effectiveness, and improve market agility across the entire lifecycle of their global real estate activity.
Working among the best talent in real estate, you’ll be a part of some of the most relevant things happening in the industry and engage in interesting and exciting work. You’ll be embraced by a culture that celebrates innovative thinking and empowers you to get the job done. Come join us in Powering Opportunity for those we proudly serve.
30+
Years of delivering results
4500+
Professionals
25+
Global Offices
1500+
Clients
US - Remote
Technical Product Support - Remote US
