SVP, Asset Management Services in US - NY - New York (JR01903)

SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.

At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team!

This position is supervisory and has direct reports. This role involves managing a team charged with (1) management and processing of construction and reserve draws for a diverse portfolio of loans, sponsors, and SAM clients, across all commercial real estate property sectors and (2) asset management oversight of a select group of clients / loans involving processing borrower consents, financial analysis, and other ad hoc asset management duties that fall within respective contracted scope of service. The incumbent is expected to provide ongoing mentorship, training, and regular review of assigned activities to ensure an equitable distribution of work among the staff based upon experience levels, complexity of tasks, and timing of deliverables. This position involves a high level of interaction and communication between team members, management, SAM counterparts, borrowers, lender clients, and various 3rd parties, ensuring the team is meeting service level expectations.

Essential Job Functions:

• Lead, mentor, and manage junior to mid-level management staff, fostering a culture of collaboration, accountability, and continuous improvement to exceed client needs.
• Provide team personnel with regular feedback on performance, goal achievement, and professional development.
• Ensure tasks assigned to team members are completed in a timely manner while adhering to all internal control requirements, audit standards, and client service levels.
• Work with Director and Asset Management Team Leads to drive efficiency in staffing and meet internal performance targets.  Provide direction to Team Leads and Asset Managers in meeting regular and ad hoc deliverables. 
• Manage oversight and productivity of offshore resources supporting various draw and consent functions.
• Establish and monitor key performance indicators (KPIs) for respective areas of responsibility to track operational performance and drive continuous improvement initiatives.
• Demonstrate and encourage continuous process evaluation to identify areas to improve efficiency, productivity, and accuracy.  Draft and implement related processes and procedures as needed to enhance service delivery and operational efficiency.
• Correspond with Sponsors/Borrowers for updates on property-level items such as capital expenditure projects, leasing progress, and construction status.
• Maintain visibility into the status of daily task assignments to ensure items are executed timely, accurately, approved by authorized personnel, and distributed to appropriate recipients where applicable.
• Manage client expectations and serve as primary point of escalation, process clarification, team-related personnel issues, and project coordination for respective areas of responsibility.
• Resolve non-compliant issues through verbal and written communication with both internal and external parties.
• Escalate potential items of concern regarding staffing, performance, servicing standards, external deliverables, and other functional responsibilities, and provide recommendations for resolution to upline manager.
• Perform QC of completed product and communicate results to team members.
• Evaluate resources to ensure established service level objectives are achievable and met, and staff is appropriately utilized and performing; make recommendations to upline manager where applicable.
• Stay abreast of changes in industry standards.
• Such other activities as may be assigned by your manager.

Qualifications/ Requirements:

• Bachelor’s degree; Preferred Field of Study: Real Estate, Finance/Accounting, Business or equivalent level of education and experience
• Minimum of 12+ years of industry and/or relevant experience, typically with 2+ years in a VP level role or external equivalent.
• Experience managing construction and reserve draws required
• Experience in commercial real estate / asset management or related field preferred with ability to review and interpret:
  • Servicing agreements, commercial loan and cash management agreements, and standard legal documentation.
  • Real estate finance and complex debt / equity structures
  • Property operating statements for all property types (hotel, office, multifamily, self-storage, etc.)
  • Balance sheets and income statements
  • Third-party reports (appraisals, property condition reports, environmental reports, etc.)
• Ability to learn / navigate multiple industry related and internally developed software applications
• Intermediate Excel skills
• Strong analytical and problem-solving skills
• Strong communication skills (both written and verbal)
• Ability to multitask
• Excellent reading and comprehension skills
• Ability to work independently and / or collaborate as a team player
• Ability to work in fast-paced environment running multiple tasks under tight deadlines
• Ability to travel when necessary  #LI-MS1              

Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

The annual full time base salary range for this role is

$150,000.00 - $190,000.00

Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans.

Pay Transparency Nondiscrimination Provision

SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Know Your Rights, Workplace Discrimination is Illegal