Specialist I, Document Intake Support Technician I in US - FL - St. Petersburg (JR01074)

SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.

At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team!

This role provides support for the day to day receipt and distribution of physical documents. This position logs, scans, and files all documents received and stored in SitusAMC’s Vault. This position also provides technical and troubleshooting assistance related to computer hardware and software, scanners, printers, desktops and laptops in the Saint Petersburg, FL vault. Working in a corporate environment, these professionals must be great communicators and translate their technical knowledge into actionable direction.

Essential Job Functions:

• Receive priority and regular mail packages, log, and record package information in the document system daily
• Operate document scanner and scanning software which organizes bulk scanned documents
• Input mortgage doc information into the company’s document system
• Organize/update documents with VMS barcode system and file documents in the document storage vault
• Function as the first line of support for the vault end user
• Assist with problem triage, resolution and/or escalation
• Respond to and diagnoses problems through discussions with users; Includes problem recognition, research, isolation, and resolution steps.
• Contribute to the creation and updating of service desk knowledge base articles
• Provide site support for end users in the office
• Install hardware and configuring systems and applications.
• Assist with special projects as needed
• Other activities as may be assigned by your manager

Qualifications/ Requirements:

• High school diploma required
• Entry-level support staff with 0-2 years of relevant experience
• Basic knowledge of computer hardware, operating systems.
• Attention to detail in the review and data entry of information from documents
• Ability to compose professional correspondence independently for internal communications only, requiring senior level review for external clients
• Proficient in Microsoft Office including the basic functionality of Excel, Word, and Outlook
• Must be willing and able to travel to third party/client location to perform Document Intake related work on an as needed basis
• Ability to interact/perform duties in a professional manner with third party/client in a forward-facing capacity required
• Exercises good judgement with access to confidential borrower data (SSN)
• Demonstrated customer service and interpersonal skills required for internal clients
• Fast and accurate data entry
• Completes tasks as assigned and directed by supervisor
• Ability to work under pressure in a fast moving, deadline driven environment
• Ability to collaborate effectively and work as part of a team
• Ability to work overtime including weekends as necessary to support and fulfill client timeline requirements
• Ability to work either a first or second shift schedule
• The employee may be required to report to a different local office as a normal, contemplated, and mandated incident of their employment
• Ability to work independently with minimal supervision
• Ability to absorb and retain information quickly
• Ability to present ideas in user-friendly, business-friendly, and technical language
• Highly self-motivated and directed
• Exceptional customer service orientation

Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

The annual full time base salary range for this role is

$25.00 - $25.00

Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans.

Pay Transparency Nondiscrimination Provision

SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Know Your Rights, Workplace Discrimination is Illegal

SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.