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Managing Director, CRE Servicing & Asset Management in US - Remote (JR00536)

Job DescriptionJob Attributes+

  • Job ID

    JR00536

  • Job Category

    Operations

  • Business Unit

    Unspecified

  • Job Location

    US - Remote

Overview

SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.

At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team!

This position is supervisory and has direct reports. Senior management level tactical and strategic responsibility for heading a business unit resulting in the delivery of services for multiple clients, multiple internal stakeholders, or multiple projects in an accurate, timely and high-quality manner. Responsible for the day-to-day management of client support engagements, sub-groups and/or projects. Also, will lead specific key projects related to the successful enhancement of overall SAM operations, such as the LIBOR Transition project to be developed, implemented throughout 2021 and into 2022, and the integration of the legacy Situs and Cohen platforms. This position requires a strong command of CRE loan servicing, asset management processes, loan data and protocols as it relates to most CRE property types with the ability to handle virtually any project issue without input from senior management. Administrative and fiscal tactical oversight is required requiring responsibility for managing, mentoring and developing staff. Required to provide hands-on management together with strategic direction in the day-to-day operation of the department. Hands-on work is frequently required at all levels of the job. Responsibilities include developing, implementing and seeing core operational projects through to successful completion; interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; addressing internal and external complaints, and resolving problems. Work to implement the current strategic plan while planning towards a greater vision is critical to this role.

Essential Job Functions:  

 

  • Manage and supervise staff, projects and/or processes 

  • Manage internal shared services and/or external vendor resource groups for operational leverage to achieve optimal outcome balancing efficiency/effectiveness/economics 

  • Actively participate with business development & marketing department staff to identify prospective clients, new business services and maintain an awareness of market competitors and influences that impact the business  

  • Provide strategic direction to the business through a collaborative involvement of the business’ senior management team 

  • Ensure SAM is being presented and positioned appropriately in industry publications, conferences, etc. for current service offerings and career opportunities 

  • Develop event budget, approve conference attendance, monitor and foster industry involvement of the business unit 

  • Develop and monitor department/client/account strategy/projects and performance metrics  

  • Work with the business development group to enhance internal education efforts of employees and particularly in other SitusAMC business units to support and promote cross selling opportunities 

  • Maintain awareness of SitusAMC’s relationships and service offerings to ensure maximum client service penetration 

  • Utilize the system that is implemented to manage the employees, provide clarity on employee availability, performance metrics and competency that allows transparency on resource availability  

  • Maintain and enhance quality control procedures across the business unit platform  

  • Oversee the acquisition and dissemination of relevant economic, real estate and capital market information and trends 

  • Assist with management and collection of client A/R 

  • Become a catalyst to assist the business unit’s senior management in developing strategies and monitoring performance that measures achievement of defined strategies 

  • Participates in the employee compensation process including salary, bonus and promotion criteria 

  • Interface with SitusAMC’s senior management regarding the alignment of objectives, communications, cooperation, and shared opportunities/resources throughout the company 

  • Manage upward relationships: reporting operating results, securing assistance and discussing major decisions 

  • Manage infrastructure relationships: team/collaborative approach in accomplishing objectives 

  • This position supervises others 

  • Such other activities as may be assigned by your manager 

 

Qualifications/ Requirements: 

  • Minimum of a bachelor’s degree with a preferred field of study; legal, accounting, finance, real estate, management, JD and or MBA degree preferred, or equivalent level of education and experience 

  • Minimum 15+ years’ experience in CRE loan servicing and asset management  

  • Minimum 15+ years’ of management experience 

  • Manages and mentor’s employees to ensure their success 

  • Assists with managing, growing, and identifying talent including leveraging college internship programs to develop/capture early talent 

  • Improving relationships with internal/external clients at a strategic and tactical level 

  • Responsible for profit and loss accountability for the assigned business unit 

  • Continually provide an objective assessment of the business unit’s staff, employee morale, products and services, and the tools used in delivering the services, and make suggestions and recommendations for ways to improve 

  • Leads or assists in seeking out/developing new or current business relationships 

  • Comprehensive understanding of the due diligence process with in-depth project management approach to multiple transactions 

  • Required to oversee and/or personally execute the research, analysis and narrative parts of the due diligence process for multiple client assignments simultaneously 

  • Identify & understand the internal/external client’s work scope and the business unit’s value add to the final client deliverable 

  • Fully competent in handling all aspects of fieldwork, subject property’s competitive position, and must be able to provide feedback to clients on findings and conclusions 

  • Understand and handle loan portfolio information  

  • Superior business writing skills 

  • Management responsibility for junior level staff in meeting project deadlines 

  • Proactive in the community and advance SitusAMC’s name recognition in the industry 

  • Capability for determining accurate job costing and recommending pricing for transactions and completing engagement letters with internal/external clients 

  • Works independently on projects and collaborates as a team player 

  • Strong leadership skills 

  • Ability to manage direct reports 

Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

The annual full time base salary range for this role is

$1.00 - $1.00

Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans.

Pay Transparency Nondiscrimination Provision

SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Know Your Rights, Workplace Discrimination is Illegal

SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

Our Benefits

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Powerful futures

- Annual compensation reviews
- Retirement benefits
- Education allowance program
- Matching gifts program
- Employee referral bonus programs
- Other region-specific incentives

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Powerful peace of mind

- Competitive vacation policies, holidays & other paid leaves
- Family-friendly leave policies, including maternity, - paternity & other family situations
- Employee wellness platform
- Employee assistance program
- Employee discount program
- Commuter benefits & travel assistance
- Volunteer program

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Powerful health

- Robust medical & other insurance plans
- Personal & family wellness benefits
- Savings programs & discounts for health expenses
- Disability, accident & life insurance

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What it’s like to

Be part of the Commercial Real Estate team

Working alongside top talent in the commercial real estate industry, you’ll help guide leading organizations through the entire commercial real estate lifecycle, from originations and secondary market activity to valuations, loan servicing and asset management.

SitucAMC Team Member Working
Part of a global team

Our US offices

Whether you’re working in one of our Real Estate businesses, or in Technology or a Corporate function, you’ll have plentiful learning opportunities and be greeted by a team who values your contribution. And, when it comes to benefits, you can expect above-and-beyond offerings supporting your emotional, physical and financial wellness.
US - Remote
Managing Director, CRE Servicing & Asset Management

“I look forward to team meetings, training, development and coaching opportunities. It gives me the interaction with people that I need and appreciate. The more I learn, the more I feel like I can grow with the company. I enjoy coaching others, sharing knowledge gained and finding ways to make our job more efficient.”

Cindy Buchanan

QC Specialist II

“You must treat each client like they are your only client. We put customer service at the forefront of our service offering.”

John Wadle

Director of Servicing Quality Control

“I’m grateful for my ability to adapt because the industry is very fast-paced and always changing. I get put on special projects all the time, which I really like, because it expands my skillset and range of experience. But you need to be able to roll with the punches and stay light on your feet. I’ve done everything from appraisals to modifications to reverse mortgages, which is great, because I’ve always been able to adapt and learn quickly.”

Jon Addison

Senior Analyst

SitusAMC

Who we are

SitusAMC is a leading independent provider of technology, strategic outsourcing, talent and advisory solutions to the commercial and residential real estate finance industries. We help clients identify and capture opportunities in their real estate businesses through industry-leading services and innovative technologies that drive operational efficiency, increase business effectiveness, and improve market agility across the entire lifecycle of their global real estate activity.

Working among the best talent in real estate, you’ll be a part of some of the most relevant things happening in the industry and engage in interesting and exciting work. You’ll be embraced by a culture that celebrates innovative thinking and empowers you to get the job done. Come join us in Powering Opportunity for those we proudly serve.

30+
Years of delivering results
5000+
Professionals
600+
Technologists
25+
Global Offices
1500+
Clients
US - Remote
Managing Director, CRE Servicing & Asset Management