Client Success - Document Technology Services- US Remote in US - Remote (JR01126)

Essential Functions:

• Acts within alignment of security roles. 
• Work with other departments to ensure clients are experiencing a positive partnership  
• Develops and maintains client relationships 
• Diligent contact/follow up with clients and internal partners 
• Acts as external client advocate with internal partners 

• Collaborates and takes ownership with internal managers and team members on standardization and process improvement to increase client satisfaction 
• Responsible to make decisions and remove impediments to increase client satisfaction and utilization 

• Liaise and communicate progress between sr. management and other internal team members and stakeholders 
• Promotes products, services, and client development 
• Monitors client's business environment to understand their needs 
• Consults with clients to ascertain and define need or problem area, and works with client and SitusAMC internal partners to provide a solution 

• Works with client and SitusAMC internal partners to manage the quality delivery of all services provided to the client  
• Monitors pipeline, production, and quality to ensure timely and quality delivery of document services to clients
• Ability to provide thoughtful analysis leveraging indexed and extracted data outcomes

• Acts as the main Point of Contact for clients to address client document technology needs 

• Promotes services to existing clients 

• Other activities as may be assigned by your manager 

Qualifications/ Requirements: 

• Bachelor's degree from four-year accredited college or university or equivalent combination of education and experience 
• Two to five  years’ experience in mortgage industry preferred 

•  Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others; pursues and wins support for ideas; displays ability to influence key decision-makers; achieves win-win outcomes; uses authority appropriately to accomplish goals; addresses divergent opinions. 
• Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; requires minimal supervision; displays understanding of how job relates to others. 
• Pursues and wins support for ideas; displays ability to influence key decision-makers; achieves win-win outcomes; uses authority appropriately to accomplish goals; addresses divergent opinions. 
• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. 
• Promotes client focus; establishes client service standards; provides training in Client service delivery; monitors client satisfaction; develops new approaches to meeting client needs. 

• Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods; speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings; writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information. 

• Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan; is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time. 
• Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans; adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events. 
• Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values. 
• Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.