AVP, Primary Servicing in US - GA - Atlanta (JR00925)

Essential Job Functions:

• Manage research requests, supporting asset management team in addressing borrower, investor, or 3rd party inquiries.
• Train new team members.
• Perform review of mortgage/deed of trust, loan agreement and/or commitment letter to determine servicing requirements.
• Manage the onboarding of new loans and modifications and validate accuracy within the core servicing system of record.    
• Review 3rd party reports (i.e. appraisal, site inspection, seismic report, zoning report, engineering and environmental reports) to determine property specific escrow requirements.
• Manage information/communication flow between Borrower and Lender/Client along with the assigned asset manager, as necessary.
• Manage monthly payment process inclusive of invoicing, billing statements, and waterfalls.
• Review payoff demands for accuracy.
• Manage property taxes and insurance coverage, working with appropriate departments with shortages, advances, and forced placements.
• Prepare and ensure all reporting requirements are met, which can include investor remittance reporting, maturities, delinquencies, escrow, and taxes.
• Analyze and interpret legal documents associated with loan administration, including complex structures such as mezzanine loans, multiple facilities, participants, etc.
• Establishes and works with manager to draft and implement policies and procedures, monitors and evaluates procedure effectiveness and effects changes required for improvement.
• Represent Situs in resolving non-compliant issues through verbal and written communication with both internal and external parties.
• Periodically evaluate resources to ensure that specific goals and deadlines are achievable.
• Perform QC on completed product and communicate results to team members.
• Stay abreast of changes in industry standards.
• Develop and maintain relationships with clients and stakeholders, providing regular updates on portfolio performance and investment strategies.

• Such other activities as may be assigned by your manager.

Qualifications/ Requirements:

• Bachelor’s degree; Preferred Field of Study: real estate, finance/accounting, business or equivalent combination of education and experience
• Minimum of 6+ years of industry and/or relevant experience, typically with 1+ years in a Senior Associate level role or external equivalent
• Preferred experience in Commercial real estate, cash management, loan servicing, escrow management
• High comfort level with use of various industry related software systems
• Strong attention to detail and accuracy
• Strong leadership skills
• High degree of professionalism
• Ability to work as a team player
• Pro-active approach to problem recognition and resolution

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