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Associate, Primary Servicing in US - GA - Atlanta (JR01232)

Job DescriptionJob Attributes+

  • Job ID

    JR01232

  • Job Category

    Operations

  • Business Unit

    Unspecified

  • Job Location

    US - GA - Atlanta

Overview

SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.

At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team!

This position is responsible for maintaining and servicing a loan portfolio that requires direct client interaction (borrowers and lenders) and internal stakeholders. Therefore, the candidate must possess excellent communication skills and a sense of urgency in completing initiatives and requests that are critical to the health of the business. The incumbent ensures the timely and accurate execution of loan servicing and maintenance activity with an emphasis on analyzing calculations such as loan and fee accruals. This includes scheduled activity such as processing interest, principal, fee payments, and unscheduled activities like advances and loan payoff requests.

Essential Job Functions:

  • Ability to accurately interpret credit agreements, promissory notes etc. in order to determine operational feasibility and maintain data integrity of the commercial loan system of record.
  • Responsible for funding and boarding new loans on the core loan system.
  • Maintain a designated portfolio of customer accounts. Process payments, advances, payoffs, rate changes, interest and fee calculations and other maintenance related to these transactions as well as non-accrual and charge-off items.
  • Process loan extension and modifications.
  • Ability to calculates Prepayment Penalty on request for payoff statements.
  • Perform post origination quality control loan audits to ensure that proper legal documents have been received.
  • Conduct research necessary to address loan problems (data entry errors, payment exceptions/misapplications, etc.), resolve and communicate outcomes to appropriate parties.
  • Manage high volumes of transaction processing and email correspondence with precision, ensuring all tasks are completed accurately and compliant with documented SLA’s.
  • Maintain relationships with various lines of business, participant banks/co-lenders and partner teams to include escalation, resolution, and risk management.
  • Manage communication (both oral and written) with various internal and external clients regarding various questions (both routine and exceptions) related to the proper servicing of the client’s CRE loans.
  • Independently proof transactions (both cash and non-cash) and if applicable, initiate fund transfers due to borrowers and/or lenders in adherence with loan terms, servicing agreements and established servicing standards.
  • Contribute effectively to organizational initiatives, drive team goals and foster a culture of continuous improvement, engagement, and inclusivity.
  • Ensure adherence to internal policies, quality standards, and management direction while meeting contractual deliverables to clients and other external parties.
  • Demonstrate teamwork by maintaining a professional attitude, proactively assisting coworkers, as well as with special projects, and working overtime, when necessary, to meet client deadlines.
  • Assist in compiling various internal reports and assist the asset managers and the portfolio management team with reporting to the client.
  • Candidate will be assigned responsibilities with a specialized team within servicing focusing on (but not limited to) asset management, portfolio management, treasury services, escrow (including tax or insurance) administration.

Qualifications/ Requirements:

  • Associate’s degree in accounting, finance, real estate, business, or equivalent level of education and experience.
  • Experienced professional with 5+ years of industry and/or relevant experience, typically at a Loan Servicing and or Primary Servicing Analyst level role or external equivalent.
  • Knowledge of Financial Products (Especially Loans, Guarantee and Stand by Letter of Credit etc.).
  • Must be detailed oriented, able to prioritize, meet tight deadlines, multi-task, have excellent organizational, verbal and written skills, and be able to work independently and collaboratively in a team environment.
  • Communicate effectively both orally and in writing to convey information clearly and effectively through both formal and informal documents and project a positive, professional image both internally and with external business contacts.
  • Strong organizational skills and ability to multitask in a fast-paced environment with competing priorities.
  • A can-do, proactive attitude and ability to work autonomously with confidence while escalating issues when appropriate, as well as with team members on shared responsibilities.
  • Experience with excel, able to utilize multiple formulas and macros.
  • Responsibilities occasionally may require an adjusted work schedule, working more than a traditional 8hour day, and working evening/weekend hours to meet deadlines.
  • Some periodic travel (overnight stays) may be required, with subsequent reimbursements of expenses.

Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

The annual full time base salary range for this role is

$70,000.00 - $85,000.00

Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans.

Pay Transparency Nondiscrimination Provision

SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Know Your Rights, Workplace Discrimination is Illegal

SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

Our Benefits

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Powerful futures

- Annual compensation reviews
- Retirement benefits
- Education allowance program
- Matching gifts program
- Employee referral bonus programs
- Other region-specific incentives

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Powerful peace of mind

- Competitive vacation policies, holidays & other paid leaves
- Family-friendly leave policies, including maternity, - paternity & other family situations
- Employee wellness platform
- Employee assistance program
- Employee discount program
- Commuter benefits & travel assistance
- Volunteer program

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Powerful health

- Robust medical & other insurance plans
- Personal & family wellness benefits
- Savings programs & discounts for health expenses
- Disability, accident & life insurance

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What it’s like to

Be part of the Commercial Real Estate team

Working alongside top talent in the commercial real estate industry, you’ll help guide leading organizations through the entire commercial real estate lifecycle, from originations and secondary market activity to valuations, loan servicing and asset management.

SitucAMC Team Member Working
Part of a global team

Our US offices

Whether you’re working in one of our Real Estate businesses, or in Technology or a Corporate function, you’ll have plentiful learning opportunities and be greeted by a team who values your contribution. And, when it comes to benefits, you can expect above-and-beyond offerings supporting your emotional, physical and financial wellness.
US - GA - Atlanta
Associate, Primary Servicing

“I look forward to team meetings, training, development and coaching opportunities. It gives me the interaction with people that I need and appreciate. The more I learn, the more I feel like I can grow with the company. I enjoy coaching others, sharing knowledge gained and finding ways to make our job more efficient.”

Cindy Buchanan

QC Specialist II

“You must treat each client like they are your only client. We put customer service at the forefront of our service offering.”

John Wadle

Director of Servicing Quality Control

“I’m grateful for my ability to adapt because the industry is very fast-paced and always changing. I get put on special projects all the time, which I really like, because it expands my skillset and range of experience. But you need to be able to roll with the punches and stay light on your feet. I’ve done everything from appraisals to modifications to reverse mortgages, which is great, because I’ve always been able to adapt and learn quickly.”

Jon Addison

Senior Analyst

SitusAMC

Who we are

SitusAMC is a leading independent provider of technology, strategic outsourcing, talent and advisory solutions to the commercial and residential real estate finance industries. We help clients identify and capture opportunities in their real estate businesses through industry-leading services and innovative technologies that drive operational efficiency, increase business effectiveness, and improve market agility across the entire lifecycle of their global real estate activity.

Working among the best talent in real estate, you’ll be a part of some of the most relevant things happening in the industry and engage in interesting and exciting work. You’ll be embraced by a culture that celebrates innovative thinking and empowers you to get the job done. Come join us in Powering Opportunity for those we proudly serve.

30+
Years of delivering results
5000+
Professionals
600+
Technologists
25+
Global Offices
1500+
Clients
US - GA - Atlanta
Associate, Primary Servicing