SVP, Loan Operations in US - TX - Houston (JR01290)

SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.

At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team!

This position is supervisory and has direct reports. This role is responsible for the management an oversight of an assigned Loan Operations function within Situs Asset Management (SAM) and will oversee daily operations for our clients’ portfolios of commercial real estate loans. This individual has a team of direct reports who require ongoing mentorship, training, and regular review of assigned activities to ensure an equitable distribution of work among the staff based upon experience levels, complexity of task and timing of requirements. This position involves a high level of interaction and communication between management, SAM staff as well as clients and various 3rd parties.

Essential Job Functions:

• Oversee day-to-day activities for various operational teams performing tasks associated with, but not limited to: loan onboarding, modification and extension maintenance, adjustable-rate mortgage data and various other loans terms housed in servicing system of record.
• Lead, mentor, and manage junior to mid-level management staff, fostering a culture of collaboration, accountability, and continuous improvement.
• Manage oversight and productivity of offshore resources supporting various operational functions.
• Maintain visibility into the status of daily task assignments to ensure items are executed timely, accurately, approved by authorized personnel and distributed to appropriate recipients where applicable.
• Serve as primary point of escalation and project coordination for respective areas of responsibility.
• Represent the company in resolving non-compliant issues through verbal and written communication with both internal and external parties.
• Escalate potential items of concern regarding staffing, performance, servicing standards, external deliverables, etc and provide recommendations for resolution to upline manager.
• Identify opportunities for process improvements and implement best practices to enhance service delivery and operational efficiency.
• Establish and monitor key performance indicators (KPIs) for respective areas of responsibility to track operational performance and drive continuous improvement initiatives.
• Perform QC on completed product and communicate results to team members.
• Continuously evaluate resources to ensure established service level objectives are achievable and met, and staff is appropriately utilized and performing; make recommendations to upline manager where applicable.
• Stay abreast of changes in industry standards.
• Such other activities as may be assigned by your manager.

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Qualifications/ Requirements:

• Bachelor’s degree; preferred field of study: real estate, finance/accounting, business or equivalent combination of education and experience
• Minimum of 12+ years of industry and/or relevant experience, typically with 2+ years in a VP level role or external equivalent.

• High comfort level with use of various industry related software systems
• Ability to work with Excel performing VLOOKUP, pivot and other functions to understand and reconcile data
• Ability to multitask
• Strong attention to detail and accuracy
• Strong communication skills (written and verbal)
• Strong analytical abilities, good judgment, strategic and process thinking
• High degree of professionalism
• Ability to work as a team player
• Pro-active approach to problem recognition and resolution
• Strong leadership skills
• Ability to manage direct reports
• Responsibilities occasionally may require an adjusted work schedule, working more than a traditional 8-hour day, and working evening/weekend hours to meet deadlines

Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

The annual full time base salary range for this role is

$140,000.00 - $175,000.00

Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans.

Pay Transparency Nondiscrimination Provision

SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Know Your Rights, Workplace Discrimination is Illegal

SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.