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Director, Primary Servicing in Overland Park, KS (14629)

Job DescriptionJob Attributes+

  • Job ID


  • Job Category

    Asset Management - Other

  • Business Unit

    Commercial Real Estate

  • Job Location

    US - KS - Overland Park


SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.

At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team!
Position Overview:
This position is supervisory and has direct reports. This role is responsible for the overall management of multiple primary servicing functions within Situs Asset Management (SAM). The incumbent is expected to mentor staff, address issues, oversee operations and represent the company through client interactions. This individual has a team of direct reports who require ongoing training and regular review of assigned portfolios to ensure an equitable distribution of work among the staff based upon experience levels, complexity of portfolios and timing of reporting requirements. This position involves a high level of interaction and communication between management, SAM staff as well as clients and various third parties. This position works directly with clients to ensure SAM is meeting service level expectations. This position also works directly with SAM management to ensure Primary Servicing processes and strategic goals align with the goals of SAM overall.

Essential Job Functions:
  • Oversee staff assigned to perform review of mortgages, deeds of trust, loan agreements and commitment letters to determine servicing requirements as and key requirements.
  • Oversee primary servicing specific training for new hires and contribute to the design of content for continued education and required training hours for all primary servicing personnel.
  • Oversee task allocation and staffing utilization for all clients dedicated and pooled primary servicing personnel to ensure equitable distribution of labor while maintaining a high level of quality deliverables to clients.
  • Ensure tasks assigned to primary servicing personnel are completed timely and adhere to all internal control requirements and audit standards.
  • Ensure primary servicing personnel receive regular feedback on performance, goal achievement and professional development.
  • Possess Excel skills sufficient to perform vlookup, pivot and other functions to understand and reconcile data.
  • Demonstrate and encourage continuous process evaluation to identify ways to improve efficiency, productivity and accuracy. Draft related processes and procedures as needed.
  • Manage client expectations, serve as primary point of contact for conflict resolution, process clarification and personnel issues; escalate to senior leadership where appropriate.
  • Analyze and interpret legal documents associated with escrow administration
  • Represent SitusAMC in resolving non-compliant issues through verbal and written communication with both internal and external parties.
  • Perform QC on completed work products and communicate feedback as needed.
  • Stay abreast of changes in industry standards.
  • Such other activities as may be required in the normal course of business
  • Perform other activities as assigned by management.
Qualifications/ Requirements:
  • Bachelor’s degree; preferred field of study: real estate, finance/accounting, business or equivalent combination of education and experience
  • Minimum of 15+ years of industry and/or relevant experience, typically with 2+ years in a SVP level role or external equivalent.
  • High comfort level with use of various industry related software systems
  • Strong Excel skills
  • Ability to multitask
  • Strong attention to detail and accuracy
  • Strong communication skills (written and oral)
  • Strong analytical abilities, good judgment, strategic and process thinking
  • Detail oriented
  • High degree of professionalism
  • Ability to work as a team player
  • Pro-active approach to problem recognition and resolution
  • Strong leadership skills
  • Ability to manage direct reports
Special Requirements:
  • The employee may be required to report to a different local office as a normal, contemplated, and mandated incident of their employment
Working Conditions:
  • Office environment with frequent computer, mouse, keyboard use
  • Alternating between sitting or standing as needed
  • Hearing, talking, reaching, grasping

Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings.

SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
Job Location: Atlanta, GA, USA; Houston, TX, USA; New York, NY, USA; Overland Park, KS, USA; Plymouth Meeting, PA, USA
Country: USA
The annual full time base salary range for this role is ($120,000 - $280,000). Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies.  All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans.

Our Benefits

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Powerful futures

- Annual compensation reviews
- Retirement benefits
- Education allowance program
- Matching gifts program
- Employee referral bonus programs
- Other region-specific incentives

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Powerful peace of mind

- Competitive vacation policies, holidays & other paid leaves
- Family-friendly leave policies, including maternity, - paternity & other family situations
- Employee wellness platform
- Employee assistance program
- Employee discount program
- Commuter benefits & travel assistance
- Volunteer program

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Powerful health

- Robust medical & other insurance plans
- Personal & family wellness benefits
- Savings programs & discounts for health expenses
- Disability, accident & life insurance

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What it’s like to

Be part of the Commercial Real Estate team

Working alongside top talent in the commercial real estate industry, you’ll help guide leading organizations through the entire commercial real estate lifecycle, from originations and secondary market activity to valuations, loan servicing and asset management.

SitucAMC Team Member Working
Part of a global team

Our US offices

Whether you’re working in one of our Real Estate businesses, or in Technology or a Corporate function, you’ll have plentiful learning opportunities and be greeted by a team who values your contribution. And, when it comes to benefits, you can expect above-and-beyond offerings supporting your emotional, physical and financial wellness.
Overland Park, KS
Director, Primary Servicing

“I look forward to team meetings, training, development and coaching opportunities. It gives me the interaction with people that I need and appreciate. The more I learn, the more I feel like I can grow with the company. I enjoy coaching others, sharing knowledge gained and finding ways to make our job more efficient.”

Cindy Buchanan

QC Specialist II

“You must treat each client like they are your only client. We put customer service at the forefront of our service offering.”

John Wadle

Director of Servicing Quality Control

“I’m grateful for my ability to adapt because the industry is very fast-paced and always changing. I get put on special projects all the time, which I really like, because it expands my skillset and range of experience. But you need to be able to roll with the punches and stay light on your feet. I’ve done everything from appraisals to modifications to reverse mortgages, which is great, because I’ve always been able to adapt and learn quickly.”

Jon Addison

Senior Analyst


Who we are

SitusAMC is a leading independent provider of technology, strategic outsourcing, talent and advisory solutions to the commercial and residential real estate finance industries. We help clients identify and capture opportunities in their real estate businesses through industry-leading services and innovative technologies that drive operational efficiency, increase business effectiveness, and improve market agility across the entire lifecycle of their global real estate activity.

Working among the best talent in real estate, you’ll be a part of some of the most relevant things happening in the industry and engage in interesting and exciting work. You’ll be embraced by a culture that celebrates innovative thinking and empowers you to get the job done. Come join us in Powering Opportunity for those we proudly serve.

Years of delivering results
Global Offices
Overland Park, KS
Director, Primary Servicing