Associate, Cloud Administrator

Position Overview:

This role is responsible for the management, maintenance, and support of cloud computing applications. This role will determine technological needs and suggest solutions that meet them. This role will operate cloud infrastructure services and aid cloud deployments and collaborate with development teams and other personnel to establish requirements for new or modified infrastructure services. Cloud Administrators help debug cloud stacks. This role will collaborate with engineering and development teams to evaluate and deploy optimal solutions.

Essential Job Functions:

• Repair and recover from hardware, software, and process failures
• Provide backup and recovery support and guidance for cloud resources
• Assist in planning and coordinating technical deliverables
• Execute unit tests and unit test plans
• Produce data-based reports on technology risk for senior management
• Develop infrastructure documentation and technology mappings in compliance with SOPs
• Monitor progress by maintaining dialogue on work and results
• Installing, configuring, and monitoring tools to support operations
• Work closely with Cloud Engineers to execute automated CI/CD pipelines
• Perform audit checks for security, process, and resource compliance
• Continuously improve patterns, practices, and operational efficiency within the team
• Contribute to training and customer support activities as needed
• Communicate fluently with business stakeholders, product managers, researchers, and developers
• Provide recommendations and technology-based solutions to business requirements
• Provide 1st, 2nd, and 3rd level support to Service Desk and other staff
• Troubleshoots problems, answer hardware and software questions and provide general technical assistance to the firm
• Assist in the documentation of server systems, operational procedures, topology, and hardware/software inventory
• Maintain a good working knowledge of all firm infrastructure and applications services
• Maintain asset records
• Document problem resolutions into the appropriate systems
• Troubleshoot, analyze, and resolve system and user problems
• Plan, organize, and coordinate work assignments and prioritize workload
• Provide backup coverage for other Cloud Administrators when needed
• Rapidly deploy fixes to systems in response to newly identified stability and security threats
• Knowledge and understanding of ITIL and SRE
• Other activities as may be assigned by your manager
• Associate degree in related field or equivalent combination of education and experience
• Three to five years related experience
• Fluent in Python, Powershell, and a variety of programming languages, software, and systems.
• Strong computing and scripting skills
• Comfortable with Agile practices
• Able to work in an environment using cloud systems
• Familiar with SaaS processes and products
• Experience leading projects
• Excellent communication and interpersonal skills and professional appearance
• Knowledge of daily Windows server administration, including system stability, integrity, and troubleshooting
• Proficiency in backup integrity and recovery coordination along with disaster preparedness planning
• Self-motivated, with the ability to work in both a team environment and individually
• Knowledge of the relevant computer systems, applications, and equipment to provide customer support of technical terminology, concepts, and applications
• Ability to understand and comply with the relevant department and/or corporate policies, procedures, and guidelines as they pertain to customer support
• Knowledge of relevant commonly-used concepts, best practices, and procedures
• Knowledge of local and remote computer system diagnostic tools
• Strong communication (oral, technical, and written) skills
• Strong analytical ability, good judgment, strategic and multidimensional thinker
• Problem solves using interpersonal relations and diplomacy skills
• Detail oriented and organized
• Strong commitment and dedication to the position and a team player

Qualifications/ Requirements:

Special Requirements:

·       The employee may be required to report to a different local office as a normal, contemplated, and mandated incident of their employment

·       Ability to lift and carry up to 50 pounds

·       Travel up to 25%

Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings.